FREE DELIVERY 

At our company, we go the extra mile to ensure your complete satisfaction. That’s why we handle the delivery process ourselves, employing our dedicated drivers who prioritize the security of your purchase. We understand the importance of a smooth and secure delivery, and our team is committed to providing the best customer experience possible.

SMALL PARCEL SHIPPING

(12 Litre – 54 Litre) 

For small parcel shipping, we offer free delivery services for all our products. Our standard next day delivery service applies to all orders placed before 3 pm, subject to stock availability and courier area.

LARGE AQUARIUMS 

(112 Litre-300 Litre)

For large aquariums, we utilize our own transportation to deliver within 14 days of the order date, unless otherwise agreed between us.

While 95% of our deliveries typically occur on weekends, due to the high volume of orders, some deliveries may extend to Fridays, Mondays, or Tuesdays.

Please note that this service is only available for deliveries to the mainland and excludes Highlands.

We understand that safety is paramount, and we reserve the right to refuse delivery if the delivery point or access to it is deemed unsuitable or unsafe. Our team of experts is dedicated to ensuring the safe and efficient delivery of all our products to our valued customers.

Thank you for choosing MB STORE as your preferred supplier of aquarium and terrarium products.

RETURNS

All returns must be postmarked within 14 days of the purchase days. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return and item, place the item securely in its original packaging and mail your return to following address:

MB STORE
47 Maylands Avenue
Industrial Estate
Hemel Hempstead
HP2 7DF

REFUND

After receiving your return and inspection the condition of the item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTION

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
info@mbstore.uk